We repair and refurbish Kamilah Willacy bags if you are not able to find a local jeweler to service your repair. Please email [email protected] with details. For all repairs, we may require that the bag is sent to us. We have found that because of the hand-crafted nature of our products evaluating a repair from an image may not sufficient therefore we will need to review the item before understanding your repair needs. Those located outside of the USA will be responsible for shipping item to us however sending repaired item back will be free of charge.